Power outages can be frustrating, but reporting them has become much easier thanks to the PLN Mobile app. This official app from Perusahaan Listrik Negara (PLN) allows users to report electrical issues directly from their Android or iOS devices without incurring any charges, as long as they have an internet connection.
Downloading the PLN Mobile App
To get started, download the PLN Mobile app from the Google Play Store or the Apple App Store. Once installed, you'll need to log in with your registered account. If you haven't created an account yet, you will need to sign up before you can access the reporting feature.
Steps to Report an Outage
Reporting an electrical outage through the app is a straightforward process. Follow these steps:
- Open the App: Launch the PLN Mobile app on your device.
- Select 'Pengaduan': On the main screen, tap on the 'Pengaduan' option to access the reporting feature.
- Choose the Type of Outage: You'll see options for different types of outages, such as those affecting your area or specific local spots. Pick the one that fits your situation.
- Input Your Details: Enter your customer ID (IDPEL) or meter number. You may also pinpoint the outage location using the 'Use Location Point' feature, which may require you to upload a photo of the affected area.
- Submit Your Report: After filling in the necessary information, click on 'Kirim Pengaduan' to send your report. You will receive a tracking number in the format 'Gxxxx'. If further details are needed, you might get a call from a PLN representative.
Tracking Your Report
Once your report is submitted, you can track its status within the app. Navigate back to the 'Pengaduan' section to check for updates. The app will provide you with information about how the PLN team is addressing the outage.
Why Use PLN Mobile?
The PLN Mobile app is a practical solution for those seeking reliable electrical services. Quick reporting is essential for timely responses to power outages. This app not only simplifies the process but also enhances transparency, allowing users to stay informed about the status of their reports without having to call customer service.
In summary, using the PLN Mobile app is a simple and effective way for customers to report power outages. The service is free to use, as long as you have an internet connection, making it accessible to everyone. With these features, PLN aims to improve its service quality and customer satisfaction.
Source: https://telset.id/how-to/cara-lapor-mati-listrik-pln-via-hp-gratis-dan-bebas-pulsa
