Following the launch of the iPhone Duo, several users have reported issues with cracked internal screens near the hinge area. In response to these complaints, Apple has issued a statement addressing the matter.
Apple's Official Response
In its official communication, Apple acknowledged that a small number of iPhone Duo units have been affected by this issue. The company has urged any users experiencing these problems to reach out to AppleCare for a replacement device.
Apple stated, "The initial feedback from users regarding the iPhone Duo has been overwhelmingly positive, and we are excited to see developers quickly updating their apps to take advantage of its unique form factor." This sentiment was shared with MacRumors and reported by detikINET.
Details on the Issue
While Apple confirmed the reports of cracked screens, the company did not specify what might be causing the damage or if there are plans to rectify the situation. Some affected users have reportedly received replacement units directly from Apple, but due to limited stock, others may face delays.
According to Apple, the scope of the issue is minimal, indicating that the majority of iPhone Duo users should not experience similar problems. Additionally, the company has reassured customers that this type of damage is not expected to develop over time.
User Experiences
Reports from various social media platforms and online forums indicate that some users experienced screen cracks shortly after their purchase. The commonality among these reports is cracks appearing at the bottom of the internal screen.
These cracks extend along the hinge and create a permanent horizontal line on the right side of the display. Users have also mentioned that the hinge sometimes feels stuck, with a popping sound occurring just before the cracks appear.
Investigations by iFixit
In a recent teardown video, iFixit explored the potential causes of the damage. Their findings suggest that certain components may be gathering at the location where the cracks form. They speculated that a support blade in the hinge, which is supposed to retract, might not be functioning correctly, leading to the damage.
This situation highlights the importance of thorough quality control in the production of new devices. As Apple continues to address these concerns, users are encouraged to stay informed and reach out to customer support if they encounter any issues with their devices.
Source: https://inet.detik.com/consumer/d-8725583/apple-buka-suara-soal-layar-iphone-duo-yang-retak
